Tawqee

Terms of Service

Effective: April 28, 2026 · Version 1.0

These Terms of Service (“Terms”) govern your use of the Tawqee electronic signature and document workflow platform (the “Service”) operated by Tawqee, Inc. (“Tawqee”, “we”, “us”). By accessing or using the Service you agree to these Terms.

1. The Service

Tawqee enables electronic signing of documents, multi-party workflows, identity verification, and tamper-evident audit trails. We act as a Service Provider; you determine which records you create and process through the Service.

2. Eligibility and accounts

You must be at least 18 years old and authorized to bind any organization on whose behalf you sign up. You are responsible for keeping your credentials confidential and for all activity under your account.

3. Acceptable use

You agree not to:

  • use the Service to create, sign, or transmit unlawful content;
  • submit forged identity information or impersonate another person;
  • attempt to circumvent the audit trail, hash chain, or signature integrity;
  • use the Service for high-risk control of nuclear, aviation, life-support, or weapons systems unless explicitly authorized in a separate written agreement;
  • scrape, reverse engineer, or otherwise extract data without authorization.

4. Electronic signatures and legal effect

Signatures captured through the Service are intended to be the legally binding equivalent of handwritten signatures under the U.S. ESIGN Act (15 U.S.C. ch. 96), UETA, EU Regulation 910/2014 (eIDAS) for at-least-Advanced Electronic Signatures, Saudi Electronic Transactions Act, and UAE Federal Law No. 1 of 2006. Where a Qualified Electronic Signature is required, you must use Tawqee’s eIDAS QES flow which integrates with a Qualified Trust Service Provider.

5. 21 CFR Part 11 (regulated industries)

When operated with Part 11 mode enabled, the Service provides the technical controls required by 21 CFR Part 11. The customer remains responsible for predicate-rule compliance, validation in their environment, written policies under §11.10(j), and the §11.100(c) certification letter to FDA. See our compliance brief at /security.

6. Subscription, fees, and taxes

Paid plans are billed in advance via Stripe. Fees exclude applicable taxes including Saudi VAT (15%), UAE VAT (5%), or other locally applicable taxes; taxes will be added and itemized on your invoice. Cancellations stop renewal; we do not pro-rate refunds unless required by law.

7. Customer Content

You retain ownership of all documents and data you upload (“Customer Content”). You grant us a limited license to host, transmit, render, and process Customer Content solely to operate the Service. We will not access Customer Content except as necessary to provide, secure, or improve the Service, and only under the controls in our Privacy Policy and DPA.

8. Confidentiality and security

Each party will protect the other’s confidential information using at least industry-standard care. We follow the security practices described at /security, including encryption in transit (TLS 1.3+) and at rest (AES-256).

9. Service-level commitment

For Business and Enterprise plans we target 99.9% monthly uptime. Enterprise customers may receive a separate, signed SLA that supersedes this section.

10. Suspension and termination

We may suspend the Service for non-payment, security incidents, or violations of these Terms after reasonable notice (except where immediate suspension is required to protect the Service). On termination we will provide a 90-day data-export window.

11. Warranties and disclaimers

Except as expressly stated, the Service is provided “as is” without warranty of any kind. We do not warrant that the Service will be uninterrupted or error-free, that all defects will be corrected, or that the Service is free from vulnerabilities. We do not provide legal advice; the legal validity of an electronic signature depends on the underlying transaction and applicable law.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages. Each party’s aggregate liability will not exceed the fees paid to Tawqee in the 12 months preceding the claim.

13. Indemnification

You will defend Tawqee against third-party claims arising from your unlawful use of the Service, your Content, or your breach of these Terms; we will defend you against third-party claims that the Service, used as authorized, infringes intellectual property rights, subject to standard carve-outs.

14. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia for customers domiciled in the GCC; otherwise by the laws of the State of Delaware, USA. Disputes will be resolved by binding arbitration except where injunctive relief is sought.

15. Changes

We may update these Terms; material changes will be communicated by email at least 14 days in advance. Continued use after the effective date constitutes acceptance.

16. Contact

Tawqee, Inc. · legal@tawqee.com · [Mailing address to be added at incorporation]